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Sync2 + Ledger Wrong Device Error on Signing (HP/Windows) #314
Description
I downloaded Sync2 in Feb of 2022 and moved my VET there, securing it with my Ledger Nano S. Now when I try to move it, and I get the Signing message, and it tries to sync to my device, I get a Wrong Device error. I saw a similar issue #240 STILL unresolved as of February this year. PLEASE HELP. This is the same device secured. It has been kept completely updated with firmware and VET app reinstalled. I can see the VET in the app. I cannot move it.
Activity
libotony commentedon Dec 11, 2023
The address in sync2 is bonded to the
seed wordsof your ledger device, which means if youyou will get the error of
Wrong device.vytfree commentedon Dec 11, 2023
Then there is a bug or something is wrong with the Sync app. I have 2 ledgers, never changed seeds, I wrote down which one it was and my actions the day I bonded the VET, and have tried updating and adding the app and connecting to both ledgers, and neither work! I feel like something is wrong in the Sync2 app. There is only one computer where I can get the Sync app to show my VET - when I load the app on other computers my VET does not show up. Please help.
libotony commentedon Dec 11, 2023
To assist you further in investigating your issue, I would recommend opening a support ticket at https://support.vechain.org. Our team of experts will be available to provide you with the necessary assistance.
Please note that your private key is stored securely inside the ledger device. As long as you have not changed the seed words, your funds are safe.
vytfree commentedon Dec 11, 2023
Ok, thank you, I will write to them there.