Error in selection boxes on the web with NVDA

[harun459]

Brief summary

NVDA cannot move quickly when the up and down arrows are pressed when expanding selection boxes on the web.

Steps to reproduce

Open NVDA, open a website with selection boxes, enter and expand the selection box, press and hold the up or down arrows.

Actual behavior

NVDA does nothing.

Expected behavior

As long as the arrow keys are held down, NVDA should move quickly.

NVDA logs, crash dumps and other attachments

nvda.log

nvda-old.log

NVDA type

installed copy

NVDA version

This problem occurs in version 2026.2.

Have you tried any other versions of NVDA? If so, please report their behaviors.

I tried it on 2026.3 beta1, the same problem exists there too.

Windows version

Windows 11, Version 25H2 (OS Build 26200.9278)

Name and version of other software in use when reproducing the issue

Google Chrome
Version 152.0.7977.83 (Official Build) (64-bit)

Other information about your system

No response

Does the issue still occur after restarting your computer?

I have restarted my computer and the issue still occurs

If NVDA add-ons are disabled, is your problem still occurring?

I do not have any NVDA add-ons installed

Does the issue still occur after you run the System Accessibility Repair Tool (COM Registration Fixing Tool in older versions) in NVDA's tools menu?

I have not run the System Accessibility Repair Tool

[cary-rowen]

Which website's combo box is having the issue? Can you provide the URL? You mentioned it occurs in version 2026.2—have you tested version 2026.1? If so, what was the behavior like? Also, please list the detailed steps in the "Steps to Reproduce" section.

[harun459]

@cary-rowen
I tested it with version 2026.1.1, and yes, that version also has this problem. Actually, I explained exactly how to uncover the issue; you can test it with any website that has a checkbox, it happens on all websites with checkboxes.

[cary-rowen]

@harun459 Thanks for the clarification.

I understand you might be using a translation tool, but please do not just say this happens on "all websites".

There is a clear contradiction in your description: you initially mentioned "expanding" a box (which applies to a combo box), but now you are calling it a checkbox (which cannot be expanded).

Since NVDA handles these two UI elements completely differently, we need a concrete example to avoid any further ambiguity. Please provide a direct URL to a specific public website where this occurs, along with the exact step-by-step keyboard commands you use on that page.

[harun459]

@cary-rowen
The language I speak is Turkish, so I apologize if I am misunderstood due to my use of translation. What I mean is actually a selection box, not any menu. I'm talking about the selection box that we can access with the letter c on the keyboard. Now, let me explain it this way, on any site there is a selection box that we can go to with the letter c, imagine we click on it by pressing enter once. Then, when we press enter there once again, NVDA gives me feedback saying it has been expanded. That's why I used the expression expanded. Afterwards, we navigate the selection box with up and down arrows, and we can navigate the items one by one. However, the problem is that we cannot navigate items quickly by holding down the up or down arrow keys. I know one site in English that has a single selection box. I'm adding its link below.
https://support.freedomscientific.com/downloads/jaws/JAWSWhatsNew

[cary-rowen]

I'm using 2026.3beta1 and haven't been able to reproduce this; the combo box works exactly as expected.

[harun459]

What I'm talking about is not a drop-down menu, but a selection box.

[cary-rowen]

Here is what I observe on my end:

1. Open the URL you provided.
2. In browse mode, press c to navigate to the only combo box on the page, then switch to focus mode.
3. Press Enter to expand it.
4. Press the Up/Down Arrow keys.
5. Press the Page Up/Page Down keys.
6. Press the Home/End keys.
7. Skip step (3) and repeat steps (4) through (6).

Actual behavior:

• Step (4) moves through the items one by one.
• Step (5) jumps forward or backward by 3 items at a time.
• Step (6) jumps directly to the first or last item.

Could you please provide similar test steps as well?

[harun459]

Normally, holding down the up and down arrow keys allowed NVDA to quickly navigate through those elements, but currently it can't.

[cary-rowen]

Unfortunately, we seem to be struggling to communicate effectively here. Since you appear reluctant to provide the specific details needed to reproduce this, there isn't much more I can do to help, which is a bit frustrating. I'll leave this for the NV Access team to look into. I'm unsubscribing from this thread.

[harun459]

@cary-rowen
I'm actually having trouble understanding exactly what you want me to specify. What do you want me to do? I've filled out all the templates in the issue report and attached the log entries.